SURGENT McCOY LIVE WEBINARS
Frequently Asked Questions - General Information

1. What are the benefits of webinars?
2. How much do these webinars cost?
3. What do I get for this fee?
4. How do I register?
5. What time do webinars begin and end in my time zone?
6. Can several members of my firm watch the webinar together on the same computer?
7. What will I see on the screen when I am viewing the webinar?
8. Can I register for a webinar on the same day as the program?
9. What are the system requirements for attending a webinar?
10. Do I have to test my system prior to the webinar?
11. How are questions submitted to the presenter during the webinar?
12. Do I need a microphone to participate in the webinar?
13. How do I get access to the webinar slides?
14. I am the designated group proctor. What are my responsibilities?
15. Can I view a tape of the webinar after the original presentation?
16. How is my attendance verified?
17. How far in advance can I enter the webinar?
18. What is your privacy policy?
19. Will any materials be shipped to me?

1. What are the benefits of webinars?

You save money by eliminating travel time and expenses, and you can learn from the convenience of your office or home.

2. How much do these webinars cost?

• Best Value! Unlimited Webinar Package – $750
  Take as many webinars as you want through December 2012
• 16-Credit Package -- $370
  Buy now, and choose later – take any 16 credits through December 2012
• 8-Credit Package -- $250
  Buy now, and choose later – take any 8 credits through December 2012
• Individual 2-Credit Webinar -- $79
• Individual 4-Credit Webinar -- $129
• Individual 8-Credit Webinar -- $195

3. What do I get with each webinar?

• A PowerPoint presentation and live audio, presented by leading experts from Surgent McCoy
• Ability to print the slides prior to the webinar
• Ability to submit questions to the presenter during the live course
• CPE credits, with certificate delivered via email. For individuals, polling words will be presented throughout the webinar to earn credit. Groups verify attendance through use of a proctor and an attendance list

4. How do I register?

Register online at www.cpenow.com/webinars, or call (800) 778-7436.

5. What time do webinars begin and end in my time zone?

All webinars are listed in Eastern Time on our website and in email confirmations. If you live in the Central Time Zone, subtract one hour from the listed starting and ending times. If you live in the Mountain Time Zone, subtract two hours from the listed starting and ending times. If you live in the Pacific Time Zone, subtract three hours from the listed starting and ending times. For Alaska, subtract four hours from the listed starting and ending times. For Hawaii, subtract six hours for webinars through Nov. 2; subtract five hours for webinars from Nov. 5 onward. For Arizona, subtract three hours for webinars through Nov. 2; subtract two hours for webinars from Nov. 5 onward.

6. Can several members of my firm watch the webinar together on the same computer?

Yes -- please see our "Group Attendance" FAQs.

7. What will I see on the screen when I am viewing the webinar?

You will see the slide presentation, as well as a "question" box in which you can type queries to the presenters. You will hear the presenters through your speakers.

8. Can I register for a webinar on the same day as the program?

Yes. Registration closes one hour before the start of the webinar.

9. What are the system requirements for attending a webinar?

For PC-based participants:

• Internet Explorer® 6.0 or newer, Mozilla® Firefox® 3.0 or newer (JavaScriptTM and JavaTM enabled)
• Windows® 2000, XP, 2003 Server, Vista or Windows® 7
• Cable modem, DSL, or better Internet connection
• Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (recommended) (2 GB of RAM for Windows® Vista)

For Mac®-based participants:

• SafariTM 3.0 or newer, Firefox® 3.0 or newer (JavaScriptTM and JavaTM enabled)
• Mac OS® X 10.4 or newer – Tiger®, Leopard® and Snow Leopard®
• PowerPC G4/G5 or Intel processor (512 MB of RAM or better recommended)
• Cable modem, DSL, or better Internet connection

For iPad, iPhone, and Android users:

• Download the GoToMeeting app on your mobile device (complete instructions for mobile device users can be found in "Frequently Asked Questions: Technical Support" on this website).

Participants will also need functioning speakers to listen to the audio presentation.

10. Do I have to test my system prior to the webinar?

While it is not required, it is recommended. Some companies and firms have firewalls and security measures in place that may make connection difficult. While this can be corrected with the help of your IT department, this needs to be done before the webinar. If not, you or your group may not be able to earn the full amount of CPE credit. To test your system at any time through GoToMeeting, click here.

11. How are questions submitted to the presenter during the webinar?

You can type questions to the presenter using the online "question" pane. For group settings, one person can submit any questions from the group. The presenter will answer as many questions as possible during one or more designated Q&A sessions during the webinar.

12. Do I need a microphone to participate in the webinar?

No. Participants cannot talk to the presenters -- all questions are typed on-screen. So, no microphones are needed for attendees.

13. How do I get access to the webinar slides?

Go to www.cpenow.com/webinars and click "View/Print Webinar Slides." You will need your registration number to do so (this is also found in your email instructions from Surgent McCoy). Slides are available beginning three business days prior to the course, and for up to one week after.

14. I am the proctor for my group. What are my responsibilities?

It is your responsibility to verify that all members of your group who are seeking CPE credit do attend the webinar and are not absent for any significant portion of the course. You must also be present for the full webinar. Print the Attendance Verification Form from your registration confirmation email. Then, have all attendees at the webinar print their names, indicate their arrival and departure times, and provide their signature. Then, sign the form at the bottom and email or fax to Surgent McCoy. Complete instructions will be provided to you. Please note: No CPE credit can be provided to any members of your group until this information is received by Surgent McCoy and the registration fee has been paid for each person.

15. Can I view a tape of the webinar after the original presentation?

Some webinars will be available for purchase in a self-study format, after the original webinar has taken place. For details, go to www.cpenow.com and click "On-Demand Webcasts." To earn CPE credit for these self-study courses, completion of a CPE exam is required.

16. How is my attendance verified?

For individual viewers, respond to the polling words on-screen as they are presented during the webinar to verify your attendance. For groups, your proctor is responsible for verifying your attendance (see above). Please refer to your email instructions from Surgent McCoy for complete details.

17. How far in advance can I enter the webinar?

You can enter up to one hour before the start.

18. What is your privacy policy?

Our customers' privacy is very important to us. Click here to read our Privacy Statement.

19. Will any materials be shipped to me?

No. Webinar slides are available for download prior to the course on this website, and complete instructions are provided in your order confirmation email. No materials are shipped to you.

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